Welcome to Crush Stone, your trusted destination for exquisite artificial jewelry. Before you begin exploring our captivating range of jewelry pieces, please take a moment to review our Terms and Conditions carefully. By using our website and making purchases, you agree to adhere to these terms.
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01.

Order Processing and Confirmation

1.1. We will send you a WhatsApp message to confirm that your order has been placed.
1.2. Orders are typically processed within 12 hours of submission.
1.3. After receiving your order, we will review the details and send you a confirmation message on WhatsApp along with the estimated delivery timeline.
1.4. You may modify or update your order within two hours of placing it. After this time window, the order will move into the processing stage, and changes or cancellations will no longer be possible.

02.

Pricing and Payment

2.1. All prices listed on our website are in Pakistani Rupees (PKR).
2.2. After confirming your order, we’ll request a small advance payment (10-20% of the total value) to secure your purchase. You can send the payment from any of your accounts to our HBL or EasyPaisa accounts, and the remaining balance can be paid in cash upon delivery when your parcel arrives.

03.

Shipping and Delivery

3.1. For a secure and efficient delivery process, we use reliable couriers like POSTEX, TCS, and Leopards Courier.
3.2. Our standard delivery time is 3 days within Karachi and 5-7 days for other cities.
3.3. We offer an urgent delivery option with a delivery time of 2-3 days to other cities. Please note that extra delivery charges may apply for this service.
3.4. To ensure security and maintain quality control, customers are not permitted to open their parcels without accepting delivery. If you have any questions or concerns, please contact our customer support team for assistance.
3.5. We make every effort to deliver your order on time, but "Crush Stone" is not responsible for any delays that may be caused by the courier service.

04.

Return & Exchange

4.1. We aim to deliver the highest quality products to you. At "Crush Stone", all our parcels are thoroughly inspected by our quality control team before dispatch. In the rare case that your parcel is damaged during transit by the courier company, we will replace it. To process your claim, kindly provide a video of the unboxing along with your order ID.
4.2. We want you to shop with confidence! While we don’t offer returns or refunds, we’re here to help you make the right choice. Be sure to double-check the product details and size guide — and feel free to reach out if you need support.

05.

Order Cancellation

5.1. At Crush Stone, we reserves the right to cancel any order for any reason, including items being out of stock or errors in pricing.  You’ll be informed immediately, and a full refund will be issued if any payment was made.
5.2. If a customer cancels an order after it’s been confirmed, the advance payment made during the process will be non-refundable.

06.

Privacy Policy and Security

5.1. Your privacy is important to us. We follow a strict privacy policy to ensure your personal information is protected. For more details, please review our Privacy Policy.

07.

Amendments to Terms and Conditions

7.1. "Crush Stone" may update or revise these Terms and Conditions at any time without prior notice. We recommend checking this page regularly to stay up to date with any changes.

By using crushstone.pk, you acknowledge that you have read, understood, and agreed to our Terms and Conditions. We hope you have a pleasant shopping experience with us, and we are committed to serving you with the finest artificial jewelry and exceptional service. Thank you for choosing us as your jewelry destination!