At Crush Stone, customer satisfaction and product quality are our top priorities. Please take a moment to read our return and exchange policy before placing your order

01.

Damaged or Incorrect Items

At Crush Stone, all our parcels are thoroughly inspected by our quality control team before dispatch. In the rare case that your parcel is damaged during transit by the courier company, we will replace it

To initiate a claim:

  • A video of the unboxing (from the moment the package is opened) is mandatory

  • Please include your Order ID clearly in the video

  • Claims must be submitted within 24 hours of receiving the order

Once verified, we will arrange a replacement for the affected item at no extra cost.

02.

No Return / No Refund Policy

We currently follow a strict no return and no refund policy. Since our items are made and packed with care, we encourage customers to make informed decisions before completing a purchase.

To help you with that:

  • Please read the product description carefully

  • Refer to our size guide (if applicable)

  • Reach out to our support team if you need any clarification before ordering

Need Help?

If you have any concerns or questions, our customer care team is always happy to assist you.

Email: info@crushstone.pk
Call/WhatsApp: +92 303 0506699